- Ordering Glasses+
Is buying glasses online for everyone?Buying glasses online is for most, but not all.
If you are highly sensitive to changes in lens design or are a first-time user for Progressive Lenses, we recommend that you visit your local eyeglasses shop or optometrist office to purchase your eyeglasses.Getting Ready to Order?To order glasses from iLookglasses.ca, you need your up-to-date prescription from your eye care professional, as well as your PD (pupillary distance) measurement. See more information on PD.
Shipping methods, locations, prices &taxesYour order is shipped using Canada Post to addresses across Canada. In the event of Canada Post labour disruption, Fedex will be used. Prescription glasses ordered will not incur a sales tax. Non prescription items ordered may incur a sales tax. Shipping cost is $9.90 and non-refundable. Orders over $60 (before taxes, after discounts) are free of shipping charges.Estimated delivery timeMost orders are delivered in about 3 to 6 business days. Special-ordered items, including Progressive lenses, Bi-focal lenses, and certain out-of range items, would require 3 to 6 days extra. Exceptions for these estimated duration apply for certain rural areas.
- iLook Rewards Program+
- Return & Warranty+
ReturnIf you are not completely satisfied with your purchase for any reason, you can return your purchase within 365 days of purchase for:
• A one-time replacement (of items of equal or less value)
• A refund (less shipping charge)
Contact our Customer Care Representative via email at email@example.com to obtain a RMA (Return Merchandise Authorization) and instructions before sending your return.
Return items in the original packaging to:
Canada iLook Glasses Inc.
Unit 104 - 7728 128 Street
Surrey, BC V3W 1L3
Please note that all items must be unworn and unaltered and are in the original packaging with all promotional items. Please allow 4-6 weeks for your refund to be processed. Administration & Handling Fee of $9.90 will be charged for items returned without a RMA.WarrantyWe offer a one-year warranty against manufacturer defects on frames and lenses.100% Accuracy & Satisfaction GuaranteeWe want you to be 100% happy with your order. Therefore, we offer the 100% guarantee. That means that, your order can be returned for any of the following reasons:
1. You do not like the fit of the frame.
2. You like the fit of the frame. But it just doesn’t look right on your face.
3. Pistachio green was so last week. You no longer want to wear green frames.
4. You like everything about the frame. But your wife doesn’t.
5. The list goes on.
6. The list goes on, and on.
In short, if you are not 100% satisfied with your purchase for any reason, simply Return your purchase. Return shipping is on us!
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